FAQs
XYLOKAT specialises in producing and delivering premium wood and laminated surfaces designed to enhance the aesthetics and functionality of interiors and exteriors in residential and commercial settings.
What are XYLOKAT’s main product categories?
XYLOKAT offers a wide range of premium surface solutions which meet various needs and requirements, categorised into four main product lines:
•3D Textured Panels: Innovative panels featuring eye-catching three-dimensional patterns that add depth and a unique visual effect to any space.
•Special Veneers Laminated Panels: A carefully curated collection of natural and engineered wood veneers that highlight the natural beauty, texture, and elegance of wood.
•HPL: Panels valued for their resilience and modern aesthetics ideal for challenging applications.
•Compact HPL: High-durability panels with a minimal aesthetic, suitable for demanding environments.
In what types of spaces can XYLOKAT’s products be used?
XYLOKAT’s products are highly versatile and can be applied to both residential and commercial settings, in interior and exterior spaces. Each product category offers specific solutions to elevate functionality and aesthetics:
3D Textured Panels
•Wall, ceiling, or column covering, wardrobe, sideboard or cabinet frame/door, tabletop, headboard, picture/mirror frame, decorative element on a door or the whole door, etc.
Special Veneers
•Wall, ceiling, or column covering, wardrobe, sideboard or cabinet frame/door, tabletop, headboard, shelf, picture/mirror frame, decorative element on a door or the whole door, etc.
HPL Panels
•Wall, ceiling, or column covering, wardrobe, sideboard or cabinet frame/door, tabletop, kitchen counter/backsplash, bathroom/office furniture, shelf, shop counter, etc.
Compact HPL Panels
•Tabletop, kitchen counter/backsplash, bathroom furniture cover, partition, playground, etc.
Who can work with XYLOKAT?
XYLOKAT works with a broad range of professionals and individuals, catering to diverse needs and industries:
•Architects
•Interior designers
•Furniture manufacturers
•Carpenters
•Construction companies and procurement managers
•Hotel and rental property owners
•Wood enthusiasts
Whether for professional applications or personal endeavours, XYLOKAT provides tailored solutions to meet the specific demands of each customer segment.
Where can I see XYLOKAT products in person?
You can explore XYLOKAT's products firsthand at our showrooms in Athens and Thessaloniki. Both locations provide an inspiring setting to experience the quality and textures of our products.
•Athens Showroom: Conveniently located at 93 Trifilias St., 11524, Ambelokipi, Athens, our showroom is designed to immerse you in our full product range.
•Thessaloniki Showroom: Located at the 19th km Thessaloniki - Lagadas Road, 57200, Lagadas, Thessaloniki, in this space, you’ll find a curated selection of premium surfaces to inspire your designs.
We also participate in major domestic and international trade shows, where our booth serves as a live display of our latest offerings.
Can I request samples of products?
XYLOKAT offers sample kits to help you explore our product range and make informed decisions for your projects.
Available sample kits:
•3D Textured Panels & Special Veneers
•Compact HPL & HPL Panels
How to request samples:
•Contact us: Reach out to our sales team via phone, email or our website contact form to specify the sample kit you need.
•Receive a pro forma invoice: We will issue a pro forma invoice for your sample kit.
•Payment: Complete the payment via bank transfer.
•Delivery: Once payment is confirmed, we will arrange delivery at a convenient date and time. Samples can be delivered via courier, through a transport company or by personal delivery (Athens or Thessaloniki).
Can I request panels cut to specific dimensions?
XYLOKAT provides customization services, offering panels in standard sizes or tailored to custom dimensions upon request, ensuring they align perfectly with your project’s specific needs.
What additional processing options are offered?
XYLOKAT provides a range of additional processing options to ensure our products meet your specific project requirements.
Available processing options:
Edge finishing:
•Compact HPL Panels: Straight edges, rounded edges or bevelled edges are available for a polished look.
•Specialized edge treatments for Compact HPL are offered.
Brushing:
•Special Veneers: Brushing can be applied to the veneer’s surface to enhance the natural texture and grain for a premium aesthetic.
Drilling:
•Holes for hardware or fittings (e.g., dowels or brackets) can be drilled.
Which products are suitable for curved or non-linear surfaces?
For curved or non-linear surfaces, XYLOKAT offers specialized solutions designed to provide flexibility without compromising on quality or aesthetics:
Flexy 3D Panels
•These innovative surfaces combine the bold textures of 3D Textured Surfaces with unparalleled flexibility, making them ideal for curved applications.
Flexy Veneers
•All our Veneers can also be provided in a flexible form, enabling smooth application on non-linear surfaces.
Applications: Wall, ceiling, or column covering, wardrobe, sideboard or cabinet door, headboard, chair back etc.
Both product options provide designers with the freedom to explore bold designs, ensuring curves and intricate shapes are incorporated into any project.
Features: Available on flexible substrates (e.g., fleece paper) and customizable in size to meet specific project requirements.
Are there products suitable for exterior wall cladding?
XYLOKAT offers products specifically designed for exterior wall cladding, combining durability and aesthetics. These solutions are ideal for both residential and commercial applications:
Exterior Compact HPL Panels:
•Features: Exterior Compact HPL Panels are engineered for outdoor use, offering exceptional resistance to moisture, UV rays, and temperature fluctuations. They are also impact-resistant and environmentally friendly.
•Applications: Ideal for building facades, decorative wall coverings, and outdoor architectural elements.
•Customization: Available in a wide range of colours and finishes to suit various styles and project requirements.
Which countries or regions does XYLOKAT deliver its products to?
XYLOKAT delivers its products both locally and internationally, ensuring that our premium panels reach clients worldwide. We cater to a broad range of countries and regions, providing efficient and reliable transport services.
Key details include:
•Local deliveries: We serve all regions within Greece with prompt and reliable delivery options.
•International deliveries: Our products are shipped to numerous countries, adhering to international transport regulations, to ensure safe and timely arrivals.
How long does it take to deliver products?
Delivery times for XYLOKAT products depend on the specifics of your order, including product type, customization and stock availability. Here is an overview:
Standard orders:
•For in-stock items or those requiring minimal customization (e.g., cutting), products can be prepared and handed over to the transport company as soon as the next business day.
Customized orders:
•Orders involving non-standard items, adjustments to core thickness or material changes may require additional preparation time, usually a few extra days, depending on the complexity.
Delivery process:
•While XYLOKAT ensures prompt production and handover to the transport company, actual delivery times depend on the transport company. These timelines are managed separately by the logistics provider.
Are there limitations on the smallest order I can place?
There are minimum order requirements for XYLOKAT products, which depend on the product type and any customization requested. Below are the details:
Standard orders:
•3D Textured Panels, Special Veneers, HPL and Compact HPL Panels: MOQ is 1 unit.
Customized orders:
For orders requiring adjustments, such as:
•Changing core material (e.g., from MDF to plywood) or altering the thickness of Special Veneers or HPL Panels: MOQ increases to 2 units, ordered in multiples of 2.
•3D Textured Panels (900 Series on plywood core): MOQ is 10 units.
Special cases:
•Special Veneers with 3D texture: MOQ is 10 units.
•Veneer sheets without a core: MOQ is 12 units, ordered in multiples of 12.
•HPL sheets without a core: MOQ is 1 unit.
•Solid timber: MOQ is 1 pallet (starting from 1 cubic meter and up, depending on the timber type).
How are products priced?
XYLOKAT products are priced based on the type, dimensions and any customization required. Here is an overview of our pricing structure:
Pricing basis
•3D Textured Panels: Priced per the whole panel.
•Special Veneers, HPL and Compact HPL Panels: Priced per square meter.
Customization cost:
•Custom cutting, edge finishing or changes in core material or thickness may incur additional costs.
Additional cost:
•Packaging cost
•VAT
•Transportation cost: Determined by the transport company based on the weight, dimensions and destination of the order.
How can I get a quote or place an order?
Getting a quote or placing an order with XYLOKAT is straightforward. Here’s how:
Requesting a quote:
•Contact us: Reach out via phone, email or our website contact form to discuss your project requirements.
•Provide details: Share information about the products you’re interested in, including dimensions, quantities and any customization needs.
•Receive your quote: Our team will prepare a detailed quote, including product pricing and timelines.
Placing an order:
•Confirm your order: Approve the provided quote and confirm your order details with our sales team.
•Advance payment: Make a 50% advance payment to initiate the production process.
•Final payment: Complete the remaining 50% payment before the products are shipped from our factory.
How can I pay for my order?
You can pay for your order using the following terms and methods:
Payment terms
•Deposit: A 50% deposit is required to confirm your order and initiate the production process.
•Balance payment: The remaining 50% must be settled before the products are shipped from our factory.
Payment methods
•Bank transfer: Payments can be made via bank transfer through any official bank. Detailed bank account information will be provided upon order confirmation.
•Pro forma invoice: A pro forma invoice is issued for every order, containing all the necessary information and serving as a guide for completing your payment.
For sample kits, full payment is required upfront.
Once your payment is confirmed, we will begin preparing your order and schedule its delivery according to your needs.
What kind of support do you offer after purchase?
Our after-sales services include:
•Installation guidance: We offer detailed instructions and support to assist with the proper installation of our products, ensuring they meet your project's specifications.
•Technical assistance: Our experienced team is available to address any technical inquiries or challenges you may encounter with our products.
•Maintenance recommendations: To help you maintain the longevity of our products, we provide guidelines and best practices for upkeep.
What is the lifespan of XYLOKAT’s products?
XYLOKAT's products are designed to endure. For instance, our Compact HPL Panels are engineered to have a service life of at least 50 years. The actual lifespan of each product can vary based on factors such as usage, maintenance and environmental conditions.
Are XYLOKAT’s products environmentally friendly?
XYLOKAT’s products are designed and manufactured with a strong commitment to environmental responsibility.
Sustainability at every step we take:
•Certified raw materials: We source all raw materials exclusively from certified forests and suppliers, ensuring sustainable forestry practices.
•Compliance with European E1 Regulations: Our products meet strict European standards, minimizing emissions and ensuring a healthier environment.
•Eco-friendly operations: We utilize alternative fuel sources and recycle all waste materials generated during production to reduce our ecological footprint.
These practices reflect our dedication to creating high-quality products while building a greener, more sustainable future.
Are XYLOKAT’s manufacturing processes compliant with internationally recognized quality standards?
XYLOKAT’s manufacturing processes are fully compliant with internationally recognized standards. We are proud to hold the ISO 9001:2015 certification, which demonstrates our commitment to maintaining the highest levels of quality management.
This certification ensures that:
•Our manufacturing processes are consistently monitored and improved.
•We meet stringent international quality requirements.
•Customer satisfaction and product excellence are at the core of our operations.